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roles/customer-success
Tier 2 · First round + behavioral

Customer success

Voice screen + role-play with an AI counter-party that stays in character. We do not replace the final close call — we eliminate the first three.

JuniorMidSeniorManager
The loop · ~90 min total
01
AI voice screen
15 min · Live
→
02 · live
Role-play
25 min · Voice
→
03
Case study
40 min · Written + voice
→
04
Behavioral
15 min · Voice
10-min sample · Role-play
Churn save call

A customer has given 30-day notice. You have one call. Save them or part well.

10 min · timedFree · sign up to startSame scoring as production
Start the demo
Try any round individually
AI voice screen
A 15-min phone screen by a voice agent with role-specific rubric.
15 min · Live · $4.00
Role-play
Voice scenario with an AI counter-party (buyer, customer, stakeholder) that stays in character.
25 min · Voice · $4.00
Case study
Structured prompt → written response → AI voice debrief on the choices made.
40 min · Written + voice · $4.00
Behavioral
STAR-style situational prompts. Scored on specificity, ownership, learning.
15 min · Voice · $4.00
Rubric · weighted
Empathy + framing25%
Account strategy20%
Data fluency20%
Communication20%
Process15%
Customer signal
294
CS candidates last 30 days
88%
recommend rate
What customizes
  • +Add or remove rounds
  • +Re-weight rubric dimensions
  • +Bring your own coding problem
  • +Set role-play persona, objections, budget
  • +Branded email + intro script
Use this template →
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AI-native interviews for 12 live roles across 5 role families. Real-world sandboxes, AI voice interviews, and collaboration scoring.

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Last updated July 2026